Practice Manager

Reference Number: 



These will be part of your duties to ensure the efficient day-to-day management of the practice.

• Take line management responsibility for dental receptionists and dental nurses including responsibility for motivation, objective setting and appraisals
• Arrange for and undertake the recruitment and selection of permanent and temporary staff. Place any adverts when recruiting new staff. Interview all the applicants.
• Arrange staff induction and training, review their progress and discuss with head Nurse/Receptionist
• Organise disciplinary and grievance arrangements
• Keep and monitor staff records particularly with regard to sickness absence and annual leave
• Organise the staff rota, arrange holiday cover and sick leave cover when necessary
• You will nurse at any given time when needed , this will be at short notice if staff are
unwell or for any unforeseen circumstances (reception also)
• Keep the practice’s contracts of employment up to date review when needed
• Coordinate arrangements for appraisal
• Attend, arrange and participate in practice meetings
• Take responsibility for and supervise NHS payment claims and receipts, checking monthly schedules, calculate dentists monthly private pay
• Calculate staff hours for nurses / reception / manager ready for monthly wages
• Update staff holiday forms and record staff attendance (sick) on wages sheet
• Ensure the operation of the patient payment policy and the collection of outstanding debts
• Check invoices and send payments as and when required
• Order stock liaise with the nursing team and principal
Patients (reception)
• Ensure the operation of the patient recall system check reception is up to date
(Review that the receptionist is up to date with this)
• Ensure the operation of the practice complaints procedure
• Deal with patient queries which cannot be dealt with by other team members
• Keep the practice leaflet and other patient communications up-to-date
• Administration
• Keep all practice documentation up-to-date, including policies, procedures and protocol handbooks are CQC compliant
• Ensure the maintenance of the practice computer system
• Work with reception on FTR patients letters
• Ensure that the text messaging system is running efficiently and deal with any errors/queries when needed (Contact Text Connections)
• Liaise with R4 when necessary when there are any computer problems/queries
• Produce and implement the practice marketing plan when needed
• Deal with practice mail, in conjunction with the receptionist and practice owner
• Collate any patient questionnaires and discuss and review any issues that have arisen
( both positive and negative ) with the team
• Review NHS Choices online and check on patient reviews and give feedback to all staff members

Equipment and health and safety

• Liaise with sales and suppliers’ representatives as necessary arrange lunch meetings
• Ensure that there is a efficient stock control and supply procedures (follow expiry date procedures)
• Ensure the practice is compliant with Health and Safety requirements and deal with any issues that need addressing
• Check drugs kit weekly and reorder when needed
• Review daily that the receptionist has carried out her daily initial checks eg.
Oxygen cylinder, Defibrillator, Stock fridge, Fire extinguisher checks,
Surgery alarms, lighting, housekeeping log.
• Ensure that practice equipment is serviced and maintained .
Dental chairs/suction pumps/xray machines/compressors (including the spare)
Air conditioning units/Autoclaves/Ultrasonic baths/Digora/Kavo Quattro Care Machine
• Ensure that staff are kept up to date with regards to all Health and Safety aspects within the practice. This can be covered in practice meetings

Reading Berkshire