Dealing with Protonmail login problems is not a big task and even a novice user can do it. Firstly, you will need to recognize that what Protonmail login issue you have been facing. However, in most cases, some common troubleshooting tricks works quickly and easily. You can begin with disabling the private mode or choose a different browser to login to Protonmail. If you are facing login issues on a particular browser only, then make sure to update the browser to the latest version. Alternatively, you will try to remove the cache files and delete the browser history. If that doesn’t work for you, then you may try to disable the browser's extensions. For that, simply go to the private or incognito mode of your browser and disable the browser extensions. Also, while logging in to your email account always make sure to keep the CapsLock key in of mode, or else you will continuously face login errors in Protonmail or any other email.
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smith8395john
Feb 15
How should I deal with Protonmail login issues?
How should I deal with Protonmail login issues?
6 comments
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Disable Private Mode (Safari)
Safari – Ensure your browser is not set to “Private” mode. This is the default mode on some devices. ProtonMail does not work with Safari’s Private Mode because certain browser technologies we require are disabled by Safari in private mode.
Try Another Browser
If you are having trouble with your current web browser, please make sure it is updated to the latest version. If it is the latest version, please try logging in on a different browser to see if that fixes the login problem. If this solves the login problem for you, please let us know by reporting a bug so we can make ProtonMail compatible with our original browser.
Internet Explorer versions prior to 11 and Safari versions prior to 6 do not support ProtonMail’s cryptography library. You can find the full list of supported browsers here. Some browsers not on that list may also work. You can find our list of recommended browsers here.
Clear Browser Cache and Restart Browser
Sometimes, problems are caused by corrupted browser cache. To fix this, try clearing your browser cache and then restarting the browser. Instructions for how to clear your cache can be found here.
Disable Browser Extensions
If you are still having trouble logging in, please try logging in through the “Private” or “Incognito” mode of your browser (Safari excluded) or deactivating all extensions. If this step allows you to login, please try deactivating each extension one at a time and then test logging in to identify which extension is causing the problem.
Hope this helps.
Regards,
Bruce
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